Determining factors that increase e-commerce customer satisfaction regarding reverse logistics in China

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Keywords	closed-loop supply chain, reverse logistics, e-commerce, customer satisfaction, return policy
Thesis Advisor	Pourakbar, Morteza, Bode, Ben
Persistent URL	hdl.handle.net/2105/35610
Series	Supply Chain Management
Organisation	Rotterdam School of Management
Citation APA APA Style APA-ALL Style AAA Style Cell Style Chicago Style Harvard Style IEEE Style MLA Style Nature Style Vancouver Style American-Institute-of-Physics Style Council-of-Science-Editors Style BibTex Format Endnote Format RIS Format CSL Format DOIs only Format	Zhu, Wanlin. (2016). Determining factors that increase e-commerce customer satisfaction regarding reverse logistics in China. In Supply Chain Management.http://hdl.handle.net/2105/35610

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