Customer Time Perception and Satisfaction when Waiting in Online Live Chat Queues

Additional Metadata
Keywords	Customer Satisfaction, Waiting Time, Perception of Waiting Time, Chatbot, Online Live Chat, Customer Service
Thesis Advisor	Beckerpeth, Michael, Rusu, Stefan
Persistent URL	hdl.handle.net/2105/58266
Series	Supply Chain Management
Organisation	Rotterdam School of Management
Citation APA APA Style APA-ALL Style AAA Style Cell Style Chicago Style Harvard Style IEEE Style MLA Style Nature Style Vancouver Style American-Institute-of-Physics Style Council-of-Science-Editors Style BibTex Format Endnote Format RIS Format CSL Format DOIs only Format	Barbet, Luca. (2021). Customer Time Perception and Satisfaction when Waiting in Online Live Chat Queues. In Supply Chain Management.http://hdl.handle.net/2105/58266

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