Behavioural Operations in Last-mile Delivery:  How a customer-delivery person relationship influences customer satisfaction

Additional Metadata
Keywords	last-mile, delivery, parcel, consistent, service, behavioral, interaction
Thesis Advisor	Beckerpeth, Michael, Agatz, Niels
Persistent URL	hdl.handle.net/2105/58267
Series	Supply Chain Management
Organisation	Rotterdam School of Management
Citation APA APA Style APA-ALL Style AAA Style Cell Style Chicago Style Harvard Style IEEE Style MLA Style Nature Style Vancouver Style American-Institute-of-Physics Style Council-of-Science-Editors Style BibTex Format Endnote Format RIS Format CSL Format DOIs only Format	Baars, Quinty. (2021). Behavioural Operations in Last-mile Delivery: How a customer-delivery person relationship influences customer satisfaction. In Supply Chain Management.http://hdl.handle.net/2105/58267

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