The causes of delayed packages and the long-term impact on the number of returns and re-purchases for bol.com

Additional Metadata
Keywords	delivery, delayed packages, customer returns, repeat purchases, customer loyalty
Thesis Advisor	Roy, D., de Koster, René
Persistent URL	hdl.handle.net/2105/64290
Series	Supply Chain Management
Organisation	Rotterdam School of Management
Citation APA APA Style APA-ALL Style AAA Style Cell Style Chicago Style Harvard Style IEEE Style MLA Style Nature Style Vancouver Style American-Institute-of-Physics Style Council-of-Science-Editors Style BibTex Format Endnote Format RIS Format CSL Format DOIs only Format	van der Zeijst, Laura. (2022). The causes of delayed packages and the long-term impact on the number of returns and re-purchases for bol.com. In Supply Chain Management.http://hdl.handle.net/2105/64290

Publication