The Influence of Social Media as an IT-based Dynamic Capability on the Survival of Islamic Tourism and Pilgrimage Agencies in Jakarta, Indonesia During the COVID-19 Pandemic

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Keywords	Social CRM Capabilities, Customer Engagement Capabilities, Dynamic Capabilities, COVID-19 Impact, Firm Survival
Thesis Advisor	Dolgova, Evgenia, Vlachopoulos, Dimitrios
Persistent URL	hdl.handle.net/2105/74649
Series	Management of Innovation
Organisation	Rotterdam School of Management
Citation APA Style AAA Style APA Style Cell Style Chicago Style Harvard Style IEEE Style MLA Style Nature Style Vancouver Style American-Institute-of-Physics Style Council-of-Science-Editors Style BibTex Format Endnote Format RIS Format CSL Format DOIs only Format	Robby, Fayza. (2024, August 6). The Influence of Social Media as an IT-based Dynamic Capability on the Survival of Islamic Tourism and Pilgrimage Agencies in Jakarta, Indonesia During the COVID-19 Pandemic. Management of Innovation. Retrieved from http://hdl.handle.net/2105/74649

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