Which complaints are more likely to be responded? A research based on the complaints & responses on Asia’s 50 Best Restaurants list on Tripadvisor

Additional Metadata
Keywords	customer complaint behavior, word of mouth, complaint handling, topic modeling, sentiment analysis
Thesis Advisor	Kramer, Stephan, Margolin, Max
Persistent URL	hdl.handle.net/2105/76084
Series	Business Analytics & Management
Organisation	Rotterdam School of Management
Citation APA Style AAA Style APA Style Cell Style Chicago Style Harvard Style IEEE Style MLA Style Nature Style Vancouver Style American-Institute-of-Physics Style Council-of-Science-Editors Style BibTex Format Endnote Format RIS Format CSL Format DOIs only Format	Li, Xiangyun. (2024, August 31). Which complaints are more likely to be responded? A research based on the complaints & responses on Asia’s 50 Best Restaurants list on Tripadvisor. Business Analytics & Management. Retrieved from http://hdl.handle.net/2105/76084

Publication