Do delays drive customers away? Unpacking the role of the time of order on the relationship between delivery speed and customer loyalty for On-demand food delivery services

Additional Metadata
Keywords	On-demand food delivery, waiting time, delivery speed, customer loyalty, peak hours
Thesis Advisor	Beckerpeth, Michael, de Vries, J.
Persistent URL	hdl.handle.net/2105/78500
Series	Supply Chain Management
Organisation	Rotterdam School of Management
Citation APA APA Style APA-ALL Style AAA Style Cell Style Chicago Style Harvard Style IEEE Style MLA Style Nature Style Vancouver Style American-Institute-of-Physics Style Council-of-Science-Editors Style BibTex Format Endnote Format RIS Format CSL Format DOIs only Format	Ho, Nhi. (2025). Do delays drive customers away? Unpacking the role of the time of order on the relationship between delivery speed and customer loyalty for On-demand food delivery services. In Supply Chain Management.http://hdl.handle.net/2105/78500

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