The Impact of Return Process Convenience on Customer Satisfaction and Loyalty: A Study of the Buy Online, Return In- Store Policy in European Apparel Retail

Additional Metadata
Keywords	Buy-Online-Return-in-Store, Customer satisfaction, Customer loyalty, Return policy, Convenience, Expectation-Confirmation Theory, SERVCON
Thesis Advisor	Cetin, Mert, van Dalen, Jan
Persistent URL	hdl.handle.net/2105/78741
Series	Master in Management
Organisation	Rotterdam School of Management
Citation APA APA Style APA-ALL Style AAA Style Cell Style Chicago Style Harvard Style IEEE Style MLA Style Nature Style Vancouver Style American-Institute-of-Physics Style Council-of-Science-Editors Style BibTex Format Endnote Format RIS Format CSL Format DOIs only Format	Janusz, Pola. (2026). The Impact of Return Process Convenience on Customer Satisfaction and Loyalty: A Study of the Buy Online, Return In- Store Policy in European Apparel Retail. In Master in Management.http://hdl.handle.net/2105/78741

Publication