From ‘Press One’ to ‘Just Speak’: Assessing the Customer Satisfaction Impact of Voice-Enabled Call Routing

Additional Metadata
Keywords	Automatic Speech Recognition, Interactive Voice Response, Call Routing, Customer Satisfaction, Net Promoter Score, Trust in Technology
Thesis Advisor	Madiedo, Juan, Borner, Kathrin
Persistent URL	hdl.handle.net/2105/79359
Series	Management of Innovation
Organisation	Rotterdam School of Management
Citation APA APA Style APA-ALL Style AAA Style Cell Style Chicago Style Harvard Style IEEE Style MLA Style Nature Style Vancouver Style American-Institute-of-Physics Style Council-of-Science-Editors Style BibTex Format Endnote Format RIS Format CSL Format DOIs only Format	Visser, Auke. (2025). From ‘Press One’ to ‘Just Speak’: Assessing the Customer Satisfaction Impact of Voice-Enabled Call Routing. In Management of Innovation.http://hdl.handle.net/2105/79359

Publication